it was a transmission issue that the warranty forever covered. Our SUV has 176,000 miles on it and we last serviced the transmission at 100,000 miles. According to the book it needed done at 150,000 miles, but it wasn't brought to our attention so it didn't get done. So we were nervous that the warranty forever won't cover it because of a missed service. On the receipt the technician stated "the fluid looked good so I put it back in." Interesting he had the opportunity to flush the tranny fluid but opted to put it back in fluid that needed changed after 76,000 miles on it. Still no one has recommended we get it flushed because its required for the warranty forever. maybe I am wrong and it's not required until 200,000 miles.
Every time I take my vehicle in for service, your staff gives me a sales job. Ridiculous. Gave me a yellow sheet of paper saying my vehicle is due for $450 of services. Once I reviewed the sheet, most of the services were already being performed with standard oil change. So, mainly charging $400 for an alignment that is not needed. I always make an appointment for 7:40, 8:00 A.M, first thing. Why does an oil change take 1.5 hrs? Probably going to look for other service options considering one of the three oil changes the oil filter was installed wrong resulting in oil leakage and the need for towing the vehicle back.
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I scheduled my truck to have the transmission fluid flushed and replaced due to shuttering and to have the oil changed. I was told it would take roughly 3-4 hours. Dropped truck off at 8:30 in the morning and was notified at 4:50pm that it was done. When I went to pickup my truck they had not changed the oil and the transmission issue was 99%corrected. Just very disappointed with the scheduling and time that it took for the repair to be completed.
Hi Nathan, it's upsetting to hear that your experience was anything but stellar. We'd like the opportunity to discuss this with you. Please reach out to us at (812) 638-4338 at your earliest convenience to discuss how we can turn your experience into a positive one.