The day of my service was excellent and the person who helped me was nice and friendly. But when I had called 4 days prior to have the battery replaced on my viehcle I spoke to Kevin and he was extremely rude to me on phone, saying he couldn't get me in until Wednesday, for a battery replacement, really? 5 day wait for a battery switch out? I have been dealing with health issues and trying to get my child to school so I ended the phone call and decided to call back the next day where another gentleman got me in for 8am on Tuesday morning. The service was completed quickly but I'm extremely upset by the way Kevin treated me. He was the only employee not wearing a mask and he had a nasty look on his face the entire hour I was there, I would be disgusted to have to approach him. Thankfully the other 2 men and the lady who checked me out were all extremely nice.
Thanks again for bringing your Equinox in for service and I apologize for the way you were treated! There's no reason for this.
We sincerely appreciate your business and it there's anything else I can do, please contact me at your convenience.
Thanks again for bringing this to our attention and we appreciate the 5 stars.
From the minute you walk into this dealership, the environment is welcoming and everyone is friendly. Owners are visible and engaging and Steve (the salesman) was AWESOME.I have had 3 GM transactions in the last 5 years and this was by far the best experience so far. Thank you!
Every staff member at Hirlinger ALWAYS has a friendly, helpful, and positive attitude whenever they interact with whoever walks in the door.....from the tire kickers to the many seasoned customers. Chevrolet gets folks in the door but the Hirlinger sales/service reputation brings them back time after time.
I always have the best experiences with the Hirlinger Chevrolet service department. Kevin was my service writer and was super attentive to all the little details I expressed about my Equinox. Always thankful for the work done on my car because I know it's always in good hands.